Betfair Sales Agent – UK
The Role:
•Work to daily and weekly objectives and targets.
•Ensure that more complex customer issues are followed up and resolved in a timely manner.
•Proactively develop customer relationships by maintaining contact at an appropriate level.
•To manage proactive outbound calling to various customer segments.
•First point of contact for most Betfair customers – must act as an ambassador for the company.
•Updating Excel Worksheets and recording customer responses.
•Provide first line support to customers.
•Contribute to the ongoing development and improvement of the Betfair customer experience.
Not a Betfair user, yet? Register here.
Position Purpose:
The outbound team is part of the Betfair customer services department and provides an outbound telephone service to educate, validate and activate every Betfair customer. As our Sales Agent for the UK, you will be responsible for speaking with our customers to encourage use of Betfair’s products and services.
Special Conditions:
•Shift rotas and weekend work.
•Stevenage is 25 minutes from Kings Cross (interchange with Victoria, Piccadilly, Northern, Circle, Hammersmith & City and Metropolitan lines)
Not a Betfair user, yet? Register here.
Required Experience:
•Excellent written and verbal communication skills, both English.
•Experience of using Microsoft Word, Excel and the Internet.
•Must have a keen interest of sport / sports betting.
•Must have some experience in a Customer Service / Telesales role, ideally in a contact centre environment with high call volumes.
•Worked to targets and objectives.
