Betfair Outbound Sales Agents – various European languages
Various European languages required, including:
Spanish -Russian – Danish
The team is currently expanding due to the growth of Betfair’s customer base and our expansion into different betting markets.These roles can be based in Stevenage OR Malta
Not a Betfair user, yet? Register here.
Betfair Outbound Sales Agents Position Purpose:
The outbound team is part of the betfair customer services department and provides an outbound telephone service to educate, validate and activate every Betfair and Tradefair customer.
Not a Betfair user, yet? Register here.
Betfair Outbound Sales Agents Key Responsibilities / Duties:
* Ensure that more complex customer issues are followed up and resolved in a timely manner.
* Provide first line support to customers.
* First point of contact for most Betfair customers – must act as an ambassador for the company.
* Updating Excel Worksheets and recording customer responses.
* To manage proactive outbound calling to various customer segments.
* Work to daily and weekly objectives and targets.
* Proactively develop customer relationships by maintaining contact at an appropriate level.
* To fully comprehend the full implications of verification to the customer.
* To ensure the right balance between outbound sales and verification is consistently achieved.
* Feedback recurring customer issues to Team Leader and relevant internal department, where applicable.
* Contribute to the ongoing development and improvement of the Betfair customer experience.
Not a Betfair user, yet? Register here.
Betfair Outbound Sales Agents Key Working Relationships:
* Work closely with Customer Services and other relevant departments within Betfair.
* Work closely with Team Leader and other members of the outbound calling team.
Not a Betfair user, yet? Register here.
Betfair Outbound Sales Agents Personal Attributes:
* Self starter
* Motivated
* Patient
* Team player
* Results driven
* Energetic
Betfair Outbound Sales Agents Experience & Qualifications Required:
Essential:
* Must have a keen interest of sport/ Financial Market
* Fluency in one or more of the European languages listed above
* Must have at least 6 months experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes.
* Worked to targets and objectives.
* Experience of using Microsoft Word, Excel and the Internet.
Not a Betfair user, yet? Register here.
Desirable:
* Ideally will have experience and knowledge of sports, and the betting industry.
Betfair Outbound Sales Agents Special Conditions:
* Shift rotas and weekend work.
Betfair Outbound Sales Agents Key Skills and Attributes:
* Excellent verbal and written communication skills.
* Demonstrates initiative, providing ideas and suggestions to improve the Betfair customer experience.
* A proven team player with a ‘can do’ attitude.
* Passionate about providing excellent service.
* Self Motivated.
* Able to work in a pressurised environment.
* Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
* High level of customer service orientation, with a proven ability to see problems through to their resolution.
Send your CV and cover letter to jobs@betfair.com, indicating the role(s) to which you are applying in the subject.
