Customer Account Supervisor: Closing Date Wednesday 02 June 2010

The successful candidate will be responsible for the coaching and continuous training of a team of Advisors and Team Leaders. In addition you would have responsibility for supervising operations on a day to day basis and supporting the Contact Centre Management Team in ensuring our customers receive service of the highest standard.

A proven track record in people management is required, ideally in a contact centre environment, along with the ability to communicate at all levels, both verbally and in writing. A flexible approach to your work and a can-do attitude together with the ability to meet deadlines are all pre-requisites.

A good level of general sporting knowledge would be advantageous although experience in the gambling industry is not essential as full training will be given covering our products, services and systems.

Customer Account Supervisor Position Reference CAS0510BW
Apply :post your CV and Covering Letter, quoting the above Position Reference, to Human Resources Department, bet365 Group Limited, Hillside, Festival Way, Stoke-on-Trent, England, ST1 5SH or email to jobs@bet365.com.

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888 Program Manager Career Requirements:

* High degree of technological knowledge-an advantage
* Marketing understanding and orientation
* Familiarity with the Internet world- a must
* Experience in building work plans and matrixial motivation
* Ability to work independently
* Bachelor’s degree in the field of Industrial Management-an advantage
* English at a high level-a must (reading, writing and speaking)
* At least a year’s experience managing operational projects

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888 Program Manager Job Description:

* Understanding and support of follow up of business performance and processes for their improvement
* Integration between various interfaces in the Organization
* Ability to work independently under direction and the ability to find solutions to day-to-day problems independently
* Define work plans and write BRD for development’s new products
* Build working processes and procedures and adapt them to the Company
* Build work plans for the division’s projects, supervise the development process and coordinate the launch with the marketing channels and product managers
* Manage business and development projects from their initiation until their launch

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Affiliates AM – Germany – Italian – Spanish Career Requirements:

* Experience working with large goals and meeting them
* Practical Internet background- a must
* Complete mastery of Office tools
* Bachelor’s degree in economics or marketing or accounting- an advantage
* Experience in the Gaming field- a significant advantage
* Germany – Italian – Spanish – as mother tongue
* English at a high level
* Additional languages- a serious advantage
* At least two years sales experience (preferably in the On-Line market) while serving customers in the global market (telemarketing also a possibility)

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Affiliates AM – Germany – Italian – Spanish Job Description:

* Provide e-marketing tools in order to increase the traffic of players
* Manage negotiations with the Affiliates regarding renewal of conditions- commissions received
* Participation in professional exhibitions, conventions, forums and additional initiatives and meetings
* Intensive day to day support of Affiliates- daily management, maintain and service. Make proposals to maximize their activities by means of mutual promotions
* Full responsibility for certain markets/products (act as the bond between product managers and regional managers)
* Analyze reports identifying small and medium size affiliates with potential for growth and perform ongoing monitoring of the Activities of the Affiliates- analysis of performance, improve processes and make suggestions for increasing income
* Develop activities and new channels including marketing plans for new products , cooperative ventures and strategies
* Maximize Affiliate’s profits while encouraging the broadening of their activities with us (initiate ideas for new campaigns, incentives and bonuses).

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888 Data Analyst Job Description:

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* Data research, mapping of results, suggestions for manner of continuing activities
* Analysis of the Company’s products and performance of players. Provide suggestions for improvement and greater efficiency

888 Data Analyst Career Requirements:

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* Minimum of a year’s experience in quantity analysis or statistics or analysis
* Familiarity with statistic programs such as SPSS. S+, SAS- a significant advantage
* Experience in the use of Data Bases- SQ: Business Objects- an advantage
* English at a very high level- a must
* Knowledge of Office programs (Excel, Word) – a must
* Bachelor’s degree in one of the following disciplines: statistics, mathematics, economics, engineering, performance analysis, industry and management- a must (Master’s degree and advantage)

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888 System Analyst Career Requirements:

* Experience working on a number of projects for multiple systems simultaneously- a must
* Experience with infrastructure projects (not just interfaces and GUI)- a must
* Experience with Microsoft development languages (Net, MS SQL Server)- a must
* Experience as a programmer and/or development team head- an advantage
* Degree in Information Systems or Industrial Management or Logic or Mathematics or Organization and methods or a systems analysis course recognized by the Israel Office of systems Analysts- a must
* Mastery of methodology for systems analysis (such as methodology and maintenance procedures for UML, etc.)
* English at a very high level
* Proven experience in systems analysis for large software systems- at least 3 years- a must

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888 System Analyst Job Description:

* The systems analyst acts as the “ambassador” of the development world for the Offering division by means of the ability of seeing the entire picture. He must translate the requirement document to a language appropriate to the development world (logical design). This document defines the technical demands and details step by step the stages of development in the most detailed manner. In order to produce a quality logical design document. He must be thoroughly understand the various systems, to understand completely the development process and the implications and effect of each phase on the following one in order to achieve an effective development process
* The systems analyst works on a system and matrix fashion with various interfaces to maximize the demands and to create effective and innovative solutions
* The systems analyst is part of the development team responsible for the project and defining projects and modules in the Company’s systems
* The position is based on the ability to plan logically and with deep understanding. The systems analyst integrates into the development project at the earliest stages, after receiving the requirement document (BRD) from the Offering division and after defining the systems architecture of the project

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888 NOC Team Members Career Requirements:
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* Knowledge/background in communications networks
* Released soldiers
* Residents of the center of the country or Sharon area
* Experience working with control and monitoring systems
* Experience working with computer systems or support for computer systems with servers, operator’s course graduate or systems support in the military- preferred

888 NOC Team Members Job Description:
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* Coordination between large number of factors until problem is solved
* Monitor the identifying of problems in the operational environment
* Member of the Company’s control and monitoring team
* Willing to work in shifts 4-5 times a week including weekends

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888 Data Security Person Career Requirements:

* Deep familiarity with Microsoft Systems
* Deep familiarity with communications protocols and Information Security
* Familiarity with End Point Security products
* Experience with SIEM systems
* Familiarity with PKI
* At least 3 years experience managing Information security in a Microsoft environment- a must
* Experience in toughening servers and communications equipment
* Experience in adapting and operating equipment for Network Security

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888 Data Security Person Job Description:

* Participate in the writing of RFPs
* Adapt and maintain Information Security Systems
* Define the Information Security needs of the organization and find the relevant technology
* Perform market research and technology investigation

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Mission of the Position 888 Communications Expert

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Characterize, design and set up the company’s network with a world wide distribution
Optimize and maintain the various environments
Work with the development teams, Operations and project management
Test and integrate new products

888 Communications Expert Career Requirements:

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Systems outlook and ability to define complex solutions
A great deal of experience characterizing, designing and installing communications elements L2-L7 in an LAN environment and complex WAN ( Switches, routers, firewall, IPS/IDS, VPN, routing protocols)
More than 5 years experience as contact man in a large complex organization
Deep understanding of communications infrastructures and applications, ability to analyze that also include communications elements, various protocols and applications
Able to work well with a team and independently under pressure
Ability to learn independently
Academic degree- an advantage
Professional accreditation by a leading firm in the field of communication- an advantage
English at a high level
Availability 24 x 7
Much experience with Load Balancers in an Internet environment- a must
Much experience with Cisco products at the CCNP level- a must
Experience with data security
Past experience as a systems man for UNIX/WIN- an advantage
Personal initiative and responsibility

888 Communications Expert Job Description:

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Establish and maintain a server farm that serves the Company’s clients at 5 different sites in the world over the Internet
The team is responsible for the Production Network environment on a world wide distribution
Establish and maintain the office network at 6 sites

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888 Junior Projects Manager Career Requirements:
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1 Experience with matrix management – Advantage
2 Operational experience – Advantage

3 0-2 years of experience with managing technology projects.
4 Experience with managing development teams – Advantage

888 Junior Projects Manager Job Description:
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1. Communicate and give statuses for client executives regarding operational issues
2. Responsible for alignment versions of products for B2B partners

3. Manage the operations of B2B partners.
4. Matrix management of different teams in the company in order to fulfill the SLA.

Please send your CV direct to the HR department at the following email address: jobs.rl@888holdings.com and indicate which position you are applying for.

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888 Divisional Economist Career Requirements:

1. Higher education as economist
2. Very high level of English
3. Familiarity with ERP systems – advantage.
4. Experience in work with senior management levels
5. Command of computer applications – Power Point, Pivot, Vlook-up, Word, Excel
6. Minimum 3-5 years previous experience in similar position in organization, priority given to budget and control or divisional economist

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888 Divisional Economist Job Description:

1. Construction of various P&L and business units
2. Continuous follow-up on marketing costs
3. Analysis of company marketing channels
4. Analysis of budget reports vs. performance
5. Analysis of financial significance of projects
6. Construction of regular control processes
7. Budget construction, continuous supervision and control
8. Creation of regular forecasts